10 Ways Healthcare Facilities Can Improve Quality Of Care

Nov 23, 2022 | 2022 Articles, Community

by staff

Technology today is essential to healthcare and improves patient safety. Medical professionals prioritize the safety of their patients, but occasionally they make mistakes that cause patients’ diseases to worsen. These mistakes can sometimes be fatal. The bad news is that most of these errors can be prevented. Fortunately, healthcare providers may increase patient safety and improve patient outcomes using appropriate technologies.

Medical procedures are continually changing due to technology. Healthcare workers may now instantly share information, make quick decisions, and offer better diagnoses. In addition, difficult medical procedures like blood transfusions and surgery are now safe, thanks to technological advancements.

Patient safety is a top priority because negligence can land healthcare providers in court. Let’s look at a few ways that healthcare facilities can use to improve patient safety and provide quality care:

1. Increasing Diagnostic Accuracy

Diagnosis lays the foundation of a treatment plan. Various technical medical gadgets that offer accurate diagnoses have been developed thanks to technological advancements. As a result, the test results do not need to be verified by the patient, and the doctor can immediately begin the treatment plan.

Additionally, humans are prone to make mistakes. Because of human negligence, patients may fail to receive accurate test results. For instance, while labeling X-ray scans manually, they can mislabel them. As a result, patients may receive unnecessary treatment that can cause some medical side effects.

Technical tools like MRI scanners have simplified the procedure. As a result, the chances of diagnostic inaccuracy are now minimal. If you’re a facility representative looking for MRI Equipment, then MRIequip.com has everything you might need for non-magnetic and non-ferromagnetic needs, including MRI stretchers and gurneys, MRI Step Stools, and other room accessories.

2. Reducing Medication Error

Medical errors can have serious consequences, but they nonetheless happen frequently. For example, one of the main causes of death in the US is due to medical error. In addition, medication errors can occasionally be caused by incorrect diagnoses, a failure to record patients’ vitals before surgery, or ignorance of medical issues.

Before or during surgery, doctors can review patients’ medical histories thanks to EHR. In addition, technology has made it easier for medical professionals to do their jobs. They can concentrate on the task and complete it more quickly and error-free. Healthcare professionals with a degree thoroughly understand the industry and the necessary skill set. Additionally, they understand how important patient safety is.

3. Make a balanced team

The IHI states that one of the first phases in the improvement process is putting together a balanced team. Members of an effective team should come from various backgrounds and have a range of abilities and expertise. A clinical specialist with the background required to make wise clinical decisions should be on the team, along with a project manager who can handle day-to-day responsibilities and keep the team on track. The senior leader should be able to advise, oversee, and advocate for the team.

4. Improve effective patient follow-ups

Another option for physicians to enhance the quality of their care is to keep patients engaged after their visit. Patients feel appreciated when they receive the promised materials, timely reminders, and useful guidance; as a result, they are more inclined to return and recommend others. Set up workflows that automatically deliver patients the required materials to relieve the load on your staff.

5. Show empathy and care

Empathy is the most crucial aspect of healthcare services as this is the factor that is guaranteed to improve the patient experience. Therefore, make your patient feel important by interacting with them directly and clearly, and make an effort to establish a relationship with them. Maintain an air of friendliness and empathy to ensure your patient feels comfortable with you. If your patient feels comfortable talking and sharing with you, you have succeeded as a healthcare provider. The reason is that effective two-way communication between the patient and healthcare provider ensures that patients provide crucial and accurate information. And they trust your judgment when making crucial healthcare decisions.

6. Implement a system for online appointments

Many patients might feel at ease making an appointment over the phone. However, healthcare providers still need to meet the rising need for an online appointment system. The cause is that not everyone has the resources or skills necessary to make an appointment over the phone. For instance, the patient can be mute, suffer from a mental illness, have social anxiety, or might be traveling. In such cases, making an appointment over the phone can be tiresome and inconvenient.

We advise you to create an online appointment system using the available tools and software. By doing this, the appointment will be made immediately, you’ll get the appropriate patient data, and a patient log will be created automatically. These technologies can also send emails and reminder alerts to your patients and staff. You’ll see that fewer appointments are canceled as a result, and your team always has access to the most up-to-date information.

7. Analyze patient satisfaction

You must evaluate the patient’s condition at every stage of the treatment. Sometimes, what you observe might not accurately represent the patient’s genuine emotions. As a result, you must frequently visit patients to gauge their level of satisfaction with the way things are going. Patients’ feedback is useful in identifying areas that require improvement. Additionally, patient dissatisfaction might give medical facilities insight into potential policy changes.

8. Give them reductions

Offering discounts to patients is one of the best ways to encourage them to choose you over your rivals. It could be a membership card giving them access to free or highly reduced services or just a coupon for any assistance.

Many consumers enjoy going there because of the special discounts they receive when they visit a certain restaurant or brand. You can do the same thing by creating a loyalty program for your patients in exchange for completing surveys about their experience. These cards might offer concession breaks or complimentary checkups in exchange for completing quick questionnaires regularly.

9. Give them a warm welcome and a smile

The simplest kind of hospitality is a smile. Simply grinning at patients might go a long way in building rapport. Patients are probably stressed and uncomfortable when they walk into your facility. You must therefore help them feel at home. When a client walks into your office, smile, say hello, and start a conversation. They will feel more at ease and be able to put their anxieties behind them temporarily.

10. Ensure a pleasant tone

Although it might seem obvious, a surprising number of medical professionals ignore their tone. Patients pay attention to what you say and how you say it. Many doctors and other medical professionals greet patients with a quick “Hello,” When they are ready to leave the room, they frequently utter an abrupt “Goodbye.” Often, the tone is more significant than the actual words. Your patient will notice if you are harsh or rude, which could make them react defensively. They are more likely to be receptive if you speak in a kind tone. Therefore, despite lengthy wait times for appointments, patients appreciate a friendly welcome and farewell.


For good reasons, improving the overall patient experience has become a priority in the healthcare industry. This approach doesn’t only benefit the industry from a business approach but also ensures that there is a humane connection between healthcare workers and their patients. Hence, shifting the mindset and your service strategies to make them more patient friendly will ensure you win over every patient’s heart.

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